Terms & Conditions

1. Service Agreement

These terms govern the provision of software delivery, systems integration, and ongoing technical partnership services by Muchly Digital. By engaging our services, you agree to these terms and conditions.

2. Service Offerings

Muchly Digital provides bespoke software projects, technical consultancy, and ongoing partnership support. The exact scope, deliverables, timelines, and commercials for each engagement will be set out in a proposal, statement of work, or written agreement before work begins.

Services may include internal tools, portals, workflow systems, dashboards, member platforms, integrations, maintenance, and strategic technical guidance.

3. Payment Terms

Payment schedules vary by engagement type and will be agreed in writing before work starts. This may include project milestones, advance payments, monthly recurring fees, or another agreed structure.

Invoices are payable within 30 days unless a different payment window is specified in the relevant proposal or contract.

Unless explicitly stated otherwise, all prices are exclusive of VAT.

4. Intellectual Property

The intellectual property model for each engagement will be agreed during scoping and documented in the project paperwork. In most cases, this will either be full transfer on final payment or a licence model for agreed use.

Where full ownership is transferred, clients receive the agreed code, documentation, and related deliverables once all relevant invoices have been paid. Where a licence model is used, the scope of use, exclusivity, and any future transfer rights will be stated in writing.

Muchly Digital retains the right to reuse general methodologies, non-confidential techniques, and generic supporting components unless otherwise agreed in writing.

5. Confidentiality

We maintain strict confidentiality regarding all client information and business processes. We will not disclose any confidential information to third parties without your explicit consent.

6. Project Changes and Cancellation

Software projects often evolve during delivery. Material changes to scope, timing, or deliverables may require an updated proposal or change agreement.

Any cancellation rights, notice periods, refund terms, or handover conditions will be defined in the relevant engagement agreement. Where ongoing support is in place, either party may terminate with the written notice period stated in that agreement.

7. Limitation of Liability

Our liability is limited to the amount paid for services. We provide solutions in good faith but cannot guarantee specific business outcomes or results.

Our goal is your success. We work collaboratively with your team to ensure smooth delivery and will always communicate openly about progress and any challenges.

8. Termination

Either party may terminate ongoing services in line with the notice period set out in the relevant agreement. Project-based work continues until completion unless otherwise agreed in writing.

9. Contact

For questions about these terms, please contact us at hello@muchly.digital