Terms & Conditions

1. Service Agreement

These terms govern the provision of systems integration and consulting services by Muchly Digital. By engaging our services, you agree to these terms and conditions.

2. Service Offerings

The Untangle Boost

Fixed-scope projects starting from £2,500, with final quote provided after initial consultation. Payment terms will be agreed upon project commencement.

The Ongoing Partnership

Monthly retainer service starting at £1,000 per month on a 1-month rolling contract. We recommend a minimum 3-month commitment for optimal results.

Custom Web App

Custom web applications built collaboratively through live sessions. Pricing is based on session bundles:

• One-off Session: £250 per session
• Starter Block: £675 (3 sessions)
• Growth Block: £1,000 (5 sessions)
• Launch Block: £1,750 (10 sessions)

Ongoing support plans: Maintenance-only (£150/month with minimum 6-month commitment), Lite (£225/month with 1 build session, minimum 6-month commitment), Standard (£400/month with 2 build sessions, minimum 6-month commitment).

Optional services include Advanced Hardening & DevOps (from £500), Hosting (from £50/month), and ad-hoc sessions (£250 each). All session bundles are paid 100% in advance. Hardening and setup fees are paid 100% in advance before work commences.

Upon project completion and final payment, clients receive full access to the Git repository and source code. If hosting is cancelled, clients have 30 days to download their code.

3. Payment Terms

Payment terms vary by service type:

• Untangle Boost: Payment schedules will be agreed upon before project commencement.
• Ongoing Partnership: Monthly retainer services are billed in advance.
• Custom Web App: Session bundles are paid 100% in advance. Optional services (Advanced Hardening & DevOps, hosting setup) are paid 100% in advance before work begins. Monthly services (hosting, ongoing support plans) are billed monthly in advance with a minimum 6-month commitment. Ad-hoc sessions are charged at £250 per session.
• Revenue-Share Model: For specific projects, typically those with no or minimal upfront fees, payment will be based on a pre-agreed percentage of generated revenue. The detailed revenue share bands, payment frequency, and definitions will be outlined in your project proposal. This model is offered at our discretion and is not available for all projects.

All invoices are payable within 30 days unless otherwise specified above.

All prices are exclusive of VAT.

4. Intellectual Property

We offer different intellectual property ownership models depending on the service:

Custom Web App

All code and assets developed during Custom Web App projects become your exclusive property upon project completion and final payment. You receive full access to the Git repository and source code, granting you complete ownership and control. If you cancel hosting services, you have 30 days to download your code before the repository is archived.

Full IP Ownership (Untangle Boost & Other Projects)

All custom solutions developed for your business become your exclusive property upon full payment. You own the code, documentation, and all related intellectual property rights. This option is reflected in project pricing.

Shared License Model

For SaaS-style solutions, we retain ownership of the core intellectual property while you receive a perpetual license to use the solution for your business. This model allows for reduced project costs as we can leverage the solution for other clients. You will not have exclusivity, but the solution remains fully functional for your needs.

Revenue-Share with Exclusive Licence and IP Transfer Option

For projects structured on a revenue-share basis with no or minimal upfront fees, we retain ownership of the intellectual property while you receive an exclusive, perpetual licence to use the solution for your business within the agreed territory and use case.

Under this model:

• Ownership: We own the code, documentation, and related IP.
• Your rights: You have an exclusive licence to operate the platform for your brand and market. The licence is perpetual, meaning you can continue using the solution indefinitely as long as the commercial terms are honoured.
• IP transfer option: Once cumulative revenue-share payments reach an agreed milestone (typically £50,000 excluding VAT), you will have the option to purchase full IP ownership for a fee agreed at the outset or calculated using a formula tied to platform performance (e.g. a multiple of trailing 12-month revenue share). The exact terms will be documented in your project proposal.
• Reuse of components: We may reuse general frameworks, libraries, and non-confidential techniques in future work, but your specific branding, data, and business logic remain exclusive to you.

This model allows you to launch with minimal upfront investment while aligning our incentives with your success. The IP model and revenue-share bands will be agreed during the consultation phase and clearly documented in your project proposal.

The IP model will be agreed upon during the consultation phase and clearly documented in your project proposal. We retain the right to use general methodologies and non-confidential techniques in future work under all models.

5. Confidentiality

We maintain strict confidentiality regarding all client information and business processes. We will not disclose any confidential information to third parties without your explicit consent.

6. 30-Day Guarantee (Custom Web App)

For Custom Web App projects, we offer a 30-day risk-free cancellation period from the project start date. If you decide to cancel within this timeframe, you have two options:

• Full Refund: Receive a complete refund of all payments made. No code, assets, or materials will be handed over.
• Keep Your Investment: Retain your payment as a deposit, and we will hand over all code, assets, and materials built during the project up to that point.

This guarantee applies only to Custom Web App projects and does not apply to other service offerings.

7. Limitation of Liability

Our liability is limited to the amount paid for services. We provide solutions in good faith but cannot guarantee specific business outcomes or results.

Our goal is your success. We work collaboratively with your team to ensure smooth delivery and will always communicate openly about progress and any challenges.

8. Termination

Either party may terminate ongoing services with 30 days' written notice. Project-based work continues until completion unless terminated by mutual agreement.

For Custom Web App projects, the 30-day guarantee outlined in Section 6 applies. After the 30-day guarantee period, standard termination terms apply, and no refunds will be issued for completed work.

9. Contact

For questions about these terms, please contact us at hello@muchly.digital